If you had Moxo on a shortlist because of its free tier, take it off.
Moxo’s pricing page now lists three plans. Only one of them has a price. The free plan is gone. So is the $99 tier, and so is the self-serve free trial.
The cheapest published way into Moxo is now $500 a month. Here is exactly what changed, and what it means if you were mid-evaluation.
What Moxo’s pricing page shows now
As of August 2026, the published packages are:
| Plan | Price | What it includes |
|---|---|---|
| Team | $500/month ($5,000/year) | 250 flows and 25,000 AI credits per year, unlimited seats, API, webhooks, MCP, custom domain |
| Scale | Quote-only | 1,000 flows and 100,000 AI credits per year, client portal, portal messaging, flow catalog, SAML SSO, CRM integrations, audit log |
| Enterprise | Quote-only | Advanced agent controls, custom pages, embeddable SDK |
The Team plan is a capable package on paper. Unlimited seats, an open API and MCP connectivity are more than some competitors include at any published price. But the parts of Moxo that make it comparable to a customer onboarding platform – the branded portal your clients actually see – now sit in the quote-only Scale tier.
The Free plan and the $99 tier are gone
Until mid-August 2026, Moxo published a Free plan with two flows per month and a Business plan at $99 per month with ten flows per month. Both tiers were removed in the same repackaging. Team, at $500, is now the entry point.
The price of the cheapest paid plan just went from $99 to $500 a month – a fivefold increase, with the included flow volume now quoted per year instead of per month.
Do the math on what that means for the buyers those tiers served:
- Before: Business, $99/month, ten flows – a small practice testing structured client intake
- Now: Team, $500/month, 250 flows per year – a serious commitment with volume limits to forecast
- Now, with the client portal: Scale – custom quote, sales conversation required
The last line is the honest one for anyone comparing Moxo against customer onboarding platforms. The portal is the product that clients experience, and it no longer has a published price.
The self-serve trial is gone too
The free plan was never just a marketing gesture. It was Moxo’s self-serve funnel: sign up, build a flow, try it with a real client, upgrade when it works.
That funnel is closed. The pricing page mentions a free trial only on request, which in practice means talking to sales before you touch the product.
Combined with quote-only pricing on every tier above Team, the buying process is now: request a trial, wait, get a demo, negotiate. That is a normal enterprise motion. It is also a complete reversal from the packaging Moxo ran for most of 2026.
Why Moxo is doing this
The repackaging matches the evidence Moxo publishes about itself.
Moxo’s customer stories are led by banks and wealth managers – Citibank, Scotiabank, BNP Paribas, Emirates Bank – plus visa services and small professional practices, and the headline results are throughput figures, like a visa service cutting processing time by 93%. Those are high-volume, repeatable, compliance-heavy operations. A team like that never needed two flows a month; it needs Scale or Enterprise pricing, private cloud and an audit log.
The self-serve experiment with a free tier and a cheap plan appears to be over, and the packaging now says so openly. Moxo is consolidating around enterprise client interaction, sold through a sales conversation.
For the banks and regulated services in that market, this change changes little. For everyone else, it reclassifies the product: what was “a client interaction tool you can start free” is now “an enterprise platform with a $500-a-month published floor.”
What to do if you’re mid-evaluation
Check whether you actually fit the new floor. Team includes 250 flows per year, roughly 20 per month, and 25,000 AI credits per year. Model your real volume before comparing prices, because the pricing unit is process executions, not customers or seats.
Ask which tier the portal is in. If the branded portal matters to your evaluation – and for client-facing onboarding it usually does – you are buying Scale, which has no published price. Get a quote early instead of anchoring on the $500 plan.
Ask about the trial terms. There is no self-serve trial anymore, so find out before the demo how long the requested trial runs and what it includes.
Re-check the category fit. Moxo runs onboarding as a predefined flow that clients move through. If your onboarding is a multi-week project that changes shape with each customer – new stakeholders, shifting decisions, plans that get rebuilt along the way – the pricing change is a good moment to re-test that assumption, not just the price.
Where small teams should look instead
If the Free or $99 plan was your path into Moxo, that door is closed. The alternatives depend on the job you were hiring it for.
For B2B teams whose onboarding is a joint project with the customer, Valuecase publishes pricing from €59 per month, with no seat minimum, no flow or credit limits, a 14-day free trial and a customer-facing Space for plans, forms, files and content. The internal side has the project management – milestones, tasks, timelines, a dashboard across every account – so your team runs the portfolio in the same tool the customer sees.
For teams whose real bottleneck is repeatedly collecting the same information and documents, Content Snare does structured requests with reminders and approvals from $35 per month.
And if the question is which category you need at all, start with onboarding workspaces vs project tools. Moxo’s pricing change makes that question easier to answer honestly: if a $500-a-month enterprise platform is not your problem, it is not your tool.